Reselix is a marketplace where independent sellers list and dispatch their own products. This page explains how to ask for help with an order, request a return and follow up on a refund.
Report a problem with your order
If your item has not arrived, arrived damaged or does not match its description, contact info@reselix.com. Include your order number, the item and seller concerned, and a short description of the issue. Where helpful, include photographs of the item and packaging and any delivery information.
You can find your order details in My Account → Orders. Keep your order messages and proof of postage or delivery while the issue is being reviewed. Do not send card details or passwords to the seller or to Reselix support.
Changing your mind
Return rights depend on whether you bought from a business seller or a private seller, the item and the law that applies to the purchase. Check the seller’s return information before ordering.
For most online purchases from UK business sellers, consumers can notify the seller that they wish to cancel within 14 days of receiving the goods, then have a further 14 days to return them. Exceptions apply to certain goods. Private purchases do not automatically have the same change-of-mind cancellation right.
Contact the seller or Reselix promptly if you wish to cancel or return an item. A seller’s additional return policy does not remove any rights you have under applicable law.
Returning an item
Ask for the correct return address and instructions for the seller concerned. Different sellers may use different addresses. Do not send an item to a general Reselix contact address or combine returns to different sellers unless you have been instructed to do so.
Confirm the return-postage arrangements before sending the parcel, package the item securely and keep proof of postage. Who pays for return postage depends on the reason for the return, the applicable legal rights and the seller’s disclosed policy. Contact Reselix if you cannot obtain the information needed to return the item within an applicable deadline.
Refunds
Reselix reviews refund requests with the relevant seller. Approved refunds for payments made through the website are processed through the original payment method. Your bank or payment provider may need additional processing time before the refund appears on your statement.
For an eligible UK business-seller cancellation, the refund includes the standard outbound delivery charge. Applicable refund deadlines and consumer rights continue to apply; the seller’s payout schedule does not extend them. Contact us with your order number if a confirmed refund has not arrived.
Open issues and seller payouts
Reselix does not approve an unpaid seller payout for an order while an unresolved delivery issue or dispute is being reviewed. Approval of a seller payout does not remove the buyer’s right to raise a valid issue.
Need help?
Email info@reselix.com or visit Contact Us. Read our Terms and Conditions for information about the marketplace.
